Mc12 Privacy Policy — Your Data Protection
We take seriously every piece of information you entrust to mc12. This document sets out clearly how we handle it.
Information We Collect From You
When you register and use the mc12 platform, we collect various types of information to ensure our services operate safely and effectively. The categories of information we collect are as follows:
- Account information: Full name, email address, phone number, date of birth, and the password created during registration.
- Identity verification information: Copies of identification documents required for account verification in accordance with compliance requirements.
- Payment information: Details of MYR deposit and withdrawal transactions, including the payment methods used. We do not store full card details; all processing is handled through secure payment gateways.
- Device and browser information: Device type, operating system, web browser, IP address, and general location data.
- Usage data: Records of in-platform activity, including games played, bets placed, pages visited, and session duration.
- Cookies and tracking data: Technical and analytics cookies that help us understand how users interact with the platform.
We only collect information necessary for the purposes outlined in this policy. You have the right to withhold certain information, though this may limit your access to some platform features.
How We Use This Information
Mc12 uses collected information solely for legitimate and transparent purposes. The primary uses of your data are as follows:
- Processing account registrations and verifying user identities.
- Processing deposits, withdrawals, and other financial transactions in MYR.
- Providing platform services including games, Sports Betting, and relevant promotions.
- Sends important notifications related to your account, transactions, and security.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Detecting and preventing fraud, misuse, or unlawful activity.
- Improving the user experience through analysis of platform usage patterns.
- Providing effective customer support when you reach out to us.
We will not use your data for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies
Mc12 uses cookies and similar tracking technologies to improve the user experience and ensure the platform runs smoothly. We use several types of cookies:
Required for core platform functions such as login sessions and security. Cannot be disabled.
Remembering your preferences such as language, display settings, and login details for your convenience.
Helps us understand how users interact with the platform so we can improve it.
You can manage your cookie preferences through your browser settings, though this may affect certain platform functions.
Data Retention & Security Measures
Mc12 stores user data on servers protected with industry-standard encryption. All data transmitted between your device and our platform is secured via HTTPS. We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or damage.
Data retention periods vary depending on the type of information:
- Active account data: retained for as long as your account remains active.
- Financial transaction records: retained for a minimum of seven years in accordance with Malaysian financial regulations.
- Log and activity data: retained for up to 24 months for security and analytics purposes.
- After account closure: personal data will be deleted or anonymised within a reasonable period, unless retention is required by law.
While we take all reasonable precautions, no data storage system can be guaranteed 100% secure. We encourage users to also play their part in keeping their accounts safe.
Sharing Information with Third Parties
Mc12 does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, there are limited situations where we may need to share your information:
- Payment providers: Transaction information is shared with approved payment service providers to process your MYR deposits and withdrawals.
- Technical service providers: Companies that help us operate the platform, such as cloud and analytics services, are bound by strict confidentiality agreements.
- Relevant authorities: We are legally required to disclose certain information when requested by law enforcement authorities or regulatory bodies in Malaysia.
- Business transfers: In the event of a merger or acquisition, user data may be transferred to the new entity, subject to equivalent privacy protections.
All third parties we engage are required to uphold data protection standards equivalent to or higher than our own.
Your Rights as an mc12 User
As an mc12 platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request a correction.
- Right to Erasure: You may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
- Right to Object: You may object to the processing of your data for direct marketing purposes.
- Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another provider.
To exercise any of the above rights, please contact the mc12 support team by email at [email protected]. We will process your request within 30 business days.
If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Policy Changes & How to Contact Us
Mc12 reserves the right to update this Privacy Policy from time to time in line with changes to our services, Malaysian law, or industry practices. Users will be notified of any material changes via in-platform notifications or email, at least seven days before the changes take effect.
We encourage you to review this page periodically to stay informed about how we protect your privacy. Your continued use of the mc12 platform following the publication of any changes constitutes your acceptance of the updated policy.
For any enquiries, concerns, or requests relating to your privacy and data protection, please contact us via:
- Email: [email protected]
- Live chat within the mc12 app (available 24 hours a day)
- Section FAQ us for instant answers to common questions
Questions About Your Privacy?
The mc12 team is here to help. Check out our FAQ section or sign up to start enjoying a safe and responsible online entertainment experience.